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financial regulation and consumers July 9, 2008

Posted by Bradley in : Uncategorized , trackback

The FSA’s most recent quarterly consultation document is out (all 110 pages) and on page 6 it notes:

The proposals in Chapter 11 will be of particular interest to consumers.

Chapter 11 deals with changes to allow the Financial Ombudsman Service to deal with complaints about debt administration services. Most of the document looks pretty technical on a quick skim, and it may be right that this is the most interesting aspect for consumers. But why, then, bury it in a long document full of stuff most consumers will never know exists, let alone read? It’s not flagged on the FSA’s consumer pages. Perhaps this is just a note to encourage the Financial Services Consumer Panel to focus on this part of the consultation.

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